Returns Policy
We care about quality, so we guarantee you’ll be 100% satisfied with your photo gift. If you’re not 100% happy, let us know and we’ll do whatever it takes to make it right. Our 100% Satisfaction Guarantee means we won’t rest until you’re happy – whether that takes a reprint of your order or a refund.
Our goal is your complete satisfaction with both our Services and Products. If, within the initial thirty (30) days of receipt, you find any reason for dissatisfaction, we pledge to rectify the situation:
- As the Company’s personalised merchandises made to order have no intrinsic value on the open market, the Company is therefore unable to accept returns unless the merchandise is at fault. For personalised merchandise which is at fault, or differs from that ordered, the customer must contact Online Customer Support with evidence of the fault. If requested, the customer may return the product.
- As per our terms and conditions, Printerpix cannot be held responsible for any potential misprinting of a photo(s) with poor quality errors or for delivery of a different size of the product than you were entitled to.
- When returning items we recommend that you obtain a delivery receipt from the Post Office as proof of postage, as we are unable to accept responsibility for shipments lost in transit.
- There exists a statutory right to cancel vouchers purchased from Printerpix within 7 business days of the purchase date (Cancellation Period). However, if you choose to redeem the voucher(s) within this Cancellation Period, you explicitly consent to the products or services being provided to you, thereby forfeiting your right to cancel the voucher purchase.